Store Policy
Welcome to The Magnolia Hair Company LLC. We are committed to providing our customers with premium-quality hair products and a professional online shopping experience. By accessing our website or placing an order, you acknowledge and agree to the following Store Policy.
The Magnolia Hair Company LLC operates primarily as an online retail store.
Customers are responsible for carefully reviewing all product descriptions, textures, lengths, colors, quantities, pricing, and order details before completing a purchase.
Once an order has been submitted, we cannot guarantee that changes or cancellations can be made after processing has begun.
We make every effort to accurately display and describe our products, including hair texture, length, color, density, lace type, and other product characteristics.
Because our products are made from 100% human hair, particularly our Signature Raw Hair, natural variations may occur between bundles and individual products. Variations in wave or curl pattern, color, texture, and appearance are normal characteristics of human hair and are not considered defects.
Colors may also appear slightly different depending on lighting, photography, computer monitors, phones, tablets, and other electronic displays.
Pricing & Availability
All prices are displayed in U.S. dollars and are subject to change without notice.
Products are subject to availability. Adding an item to your shopping cart does not reserve or guarantee the availability of that product until your order and payment have been successfully completed.
The Magnolia Hair Company LLC reserves the right to correct pricing errors, product descriptions, promotions, or other website errors when identified.
Full payment is required at the time an order is placed. Orders will not be processed until payment has been successfully authorized.
For fraud-prevention purposes, customers may be required to provide additional information to verify an order. We reserve the right to cancel or decline any transaction that cannot be verified or that appears suspicious or fraudulent.
Customers are responsible for providing accurate billing, shipping, and contact information when placing an order.
For security purposes, billing and shipping addresses must match. We do not ship to P.O. Boxes. A valid residential or business street address must be provided at checkout.
Please review all information carefully before submitting your order. The Magnolia Hair Company LLC is not responsible for delays or delivery issues resulting from incorrect information provided by the customer.
Orders are processed and shipped according to our current Shipping Policy. Processing time and shipping time are separate.
Once tracking information has been provided, customers are responsible for monitoring their shipment and delivery status.
Carrier delays caused by weather, holidays, service interruptions, or other circumstances outside of our control are not the responsibility of The Magnolia Hair Company LLC.
Eligible products may be returned or exchanged within 15 days of delivery, provided the hair remains in its original, unused, unaltered, and resalable condition.
Customers are responsible for return shipping costs.
Products that have been installed, worn, washed, colored, bleached, cut, chemically processed, altered, or otherwise removed from their original condition are not eligible for return or exchange.
Please review our complete Return & Exchange Policy before making your purchase.
Certain products, including custom-made wigs, custom-colored hair, altered products, and personalized orders, may be considered final sale due to the customized nature of the product.
Customers are responsible for providing accurate measurements and requested specifications for custom orders.
Once construction or customization has begun, custom orders cannot be canceled, returned, or exchanged unless an error was made by The Magnolia Hair Company LLC or the product is determined to be defective.
Proper care and maintenance are essential to preserving the quality and longevity of human hair extensions and wigs.
The Magnolia Hair Company LLC is not responsible for damage resulting from improper installation, excessive heat, improper bleaching or coloring, chemical processing, failure to properly maintain the hair, or the use of unsuitable hair-care products.
We strongly recommend having significant coloring, bleaching, or chemical processing performed by a licensed professional experienced with human hair extensions.
Cancellation requests should be submitted as soon as possible after an order is placed.
We cannot guarantee cancellation once an order has entered processing or has been prepared for shipment. Orders that have already shipped cannot be canceled and must follow our Return & Exchange Policy, if eligible.
Customers are responsible for providing a secure delivery location.
If tracking information shows that a package has been delivered but the customer cannot locate it, the customer should contact the shipping carrier and follow the carrier's procedures for locating or reporting the package.
The Magnolia Hair Company LLC is not responsible for packages that are lost or stolen after the shipping carrier confirms successful delivery to the address provided with the order.
The Magnolia Hair Company LLC takes payment fraud seriously. Orders suspected of fraudulent activity may be canceled.
Customers should contact us directly if there is a concern regarding an order, return, refund, or transaction before initiating a payment dispute or chargeback so that we have an opportunity to resolve the matter.
We reserve the right to provide order confirmations, tracking information, delivery confirmations, correspondence, and applicable store policies to financial institutions when responding to payment disputes.
All original website content belonging to The Magnolia Hair Company LLC, including our company name, branding, logos, original photographs, graphics, product descriptions, written content, and other proprietary materials—may not be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission.
Customer information is used to process orders, provide customer service, communicate regarding purchases, and operate our online store.
We take reasonable measures to protect customer information and do not intentionally sell or disclose personal information except as necessary to process transactions, provide requested services, comply with applicable law, or as otherwise described in our Privacy Policy.
The Magnolia Hair Company LLC reserves the right to update or modify this Store Policy at any time. Changes will become effective when posted on our website.
Customers are encouraged to review our policies before completing each purchase.
By accessing our website, purchasing a product, or submitting an order to The Magnolia Hair Company LLC, you acknowledge that you have reviewed and agreed to our applicable store policies, including our Shipping Policy and Return & Exchange Policy.
Thank you for choosing The Magnolia Hair Company LLC. We appreciate the opportunity to provide you with beautiful, premium-quality hair.