Shipping Policy

At The Magnolia Hair Company LLC, each order is carefully prepared and inspected to ensure it meets our quality standards before leaving our facility.

In-Stock Items
In-stock merchandise is typically processed within 1–2 business days.

Order-on-Demand Items
Our Signature Raw Hair Collection requires additional processing time due to our specialized sourcing and quality assurance process.

Because our raw hair is carefully sourced through select vendors, certain textures and lengths are fulfilled on an order-on-demand basis. Once received, each order undergoes a thorough quality inspection by The Magnolia Hair Company LLC to ensure the hair meets our standards for texture, consistency, length, construction, and overall quality before it is prepared for shipment.

Following inspection, your hair is professionally prepared and packaged with The Magnolia Hair Company branding before being shipped directly to you.

Please allow approximately 5–7 business days for processing and quality inspection prior to shipment. Shipping transit time is additional.

We appreciate your patience as we take the necessary time to ensure that every order from our Signature Raw Hair Collection reflects the quality and presentation you expect from The Magnolia Hair Company LLC.

Shipping Time
Once your order has been processed, standard shipping generally takes an additional 3–5 business days, depending on the destination and carrier.

Please allow approximately 8–12 business days from the date of purchase for delivery of order-on-demand merchandise.

Business days do not include weekends or federal holidays. Tracking information will be provided by email once your order has shipped.

Please note that processing times and shipping times are separate. Delivery estimates are not guaranteed and may be affected by carrier delays or circumstances outside of our control.

Please note that processing times may be extended during holidays, promotional periods, new collection launches, or periods of high order volume.

For the protection of our customers and to help prevent fraudulent transactions, your billing and shipping addresses must match.

Please carefully review your billing and shipping information before submitting your order. Orders containing incomplete, incorrect, or mismatched information may be delayed or canceled.

We do not ship to P.O. Boxes. A valid residential or business street address must be provided at checkout.

Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays, or other circumstances outside the control of The Magnolia Hair Company LLC may affect delivery times.

Once your order has been processed and prepared for shipment, a tracking number will be sent to the email address provided with your order.

Please allow up to 24 hours after receiving your tracking email for shipping activity and tracking updates to become available on the carrier's website.

If your card is declined or your transaction is not successfully completed, any pending authorization associated with the attempted purchase should be released by your financial institution.

The amount of time it takes for an authorization hold to disappear may vary depending on your bank or card issuer. The Magnolia Hair Company LLC does not control the timeframe in which your financial institution releases pending authorization holds.

At this time, The Magnolia Hair Company LLC does not offer international shipping. Orders are currently shipped within the United States only.

Important Shipping Information

Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's procedures and delivery schedule. Customers are responsible for monitoring their tracking information and ensuring someone is available to receive their package when necessary.

The Magnolia Hair Company LLC is not responsible for delays caused by the shipping carrier, weather conditions, incorrect addresses provided by the customer, or other circumstances outside of our reasonable control.

By placing an order with The Magnolia Hair Company LLC, you acknowledge and agree to the terms outlined in this Shipping Policy.

Return & Exchange Policy

At The Magnolia Hair Company LLC, we take pride in the quality of our hair products and want you to feel confident with your purchase. If you are not completely satisfied with your order, we offer returns and exchanges subject to the following conditions.

Customers have 15 days from the date of delivery to request a return or exchange.

To be eligible, all hair must be returned in its original, unused, and unaltered condition, with all original packaging, tags, bands, and/or ties intact.

For sanitary and quality-control purposes, hair cannot be returned or exchanged if it has been:

Worn, installed, or tried on in a manner that alters the product
Washed, conditioned, or treated with hair products
Brushed, combed, or excessively handled
Cut, trimmed, or altered in any way
Colored, bleached, dyed, or chemically processed
Had the original bands, ties, tags, or packaging removed or altered
Exposed to odors, smoke, fragrances, or other conditions that prevent the product from being resold as new

All returned merchandise will be inspected before a refund or exchange is approved. The Magnolia Hair Company LLC reserves the right to deny a return or exchange if the product does not meet our return requirements.

Customers are responsible for all return shipping costs. Original shipping charges are non-refundable.

We strongly recommend using a trackable shipping service when returning your order. The Magnolia Hair Company LLC is not responsible for return packages that are lost, stolen, damaged, or misdirected while in transit.

Eligible products may be exchanged within the 15-day return period. Customers are responsible for the cost of shipping the original product back to us.

If the replacement product is priced higher than the original purchase, the customer will be responsible for paying the difference. If the replacement product is priced lower, the applicable difference will be refunded according to our refund procedures.

Once your return is received and inspected, you will be notified regarding the status of your refund.

Approved refunds will be issued to the original method of payment. Please allow additional time for your bank or financial institution to process and post the refund to your account.

Original shipping charges and return shipping costs are non-refundable.

For sanitary reasons, custom-made wigs, custom-colored hair, altered products, and other personalized orders are final sale and are not eligible for return or exchange unless the product is determined to be defective or an error was made by The Magnolia Hair Company LLC.

By completing a purchase with The Magnolia Hair Company LLC, you acknowledge and agree to the terms of this Return & Exchange Policy.