Question 1

What does The Magnolia Hair Company offer?

Accepted Answer

The Magnolia Hair Company specializes in premium virgin and signature raw hair products, including bundles, closures, frontals, and premade premium virgin wigs. Our focus is providing beautiful, high-quality hair that gives you the freedom to create a look that is uniquely yours.

Question 2

Do you offer hair installation or wig customization services?

Accepted Answer

No. The Magnolia Hair Company is a hair retail company and does not provide behind-the-chair services, including installations, wig customization, coloring, cutting, lace customization, or styling.Our founder is a licensed hairstylist with professional experience in hair, wigs, and extensions but is no longer providing behind-the-chair services.  However, with the purchase of hair, wig construction is available for an additional cost.Your Magnolia hair may be taken to the licensed hairstylist or wig professional of your choice for installation and customization.We provide the hair. Your stylist creates the look.

Question 3

What is the difference between your Raw Hair and Premium Virgin Hair?

Accepted Answer

Our Signature Raw Hair is our highest-tier hair collection. Raw hair is minimally processed and selected for its natural characteristics, versatility, longevity, and ability to perform beautifully with proper care. Because raw hair maintains its natural characteristics, slight variations in texture or color may occur from bundle to bundle.Our Premium Virgin Hair provides beautiful, high-quality human hair at a more accessible price point. It is available in consistent textures and is an excellent choice for customers who want luxurious, versatile hair for everyday wear.

Question 4

Will all Raw Hair bundles look exactly the same?

Accepted Answer

No. Slight variations are a natural characteristic of raw hair. Because the hair is not manufactured to create completely identical strands and patterns, individual bundles may vary slightly in wave pattern, texture, or natural color.These subtle differences are part of what makes raw hair unique.

Question 5

How many bundles do I need?

Accepted Answer

The number of bundles needed depends on the length, desired fullness, head size, and whether you are using a closure or frontal.As a general guide:10"–16": 2–3 bundles18"–24": 3 bundles26"–30": 3–4 bundles32" and longer: 4 or more bundles
For a fuller look, we recommend purchasing an additional bundle.

Question 6

Do you sell closures and frontals?

Accepted Answer

Yes. We offer lace closures and frontals designed to coordinate with select textures in our hair collections. Please review each product description for available lace sizes, textures, lengths, and specifications.

Question 7

Can Magnolia hair be colored?

Accepted Answer

Many of our human hair products can be professionally colored; however, results can vary depending on the hair collection, starting color, desired color, and chemical process used.We strongly recommend having all chemical services performed by an experienced licensed hairstylist or professional colorist.Once hair has been chemically altered, The Magnolia Hair Company cannot guarantee its condition or accept responsibility for damage resulting from coloring, bleaching, lightening, or other chemical processing.

Question 8

Can I straighten or curl the hair?

Accepted Answer

Yes. Human hair can generally be heat styled. We recommend using a professional heat protectant and avoiding excessive temperatures to help preserve the integrity and longevity of your hair.

Question 9

How long will my Magnolia hair last?

Accepted Answer

The lifespan of human hair varies depending on the collection, frequency of wear, maintenance, heat usage, chemical processing, products used, and overall care.Premium-quality hair is an investment, and proper maintenance can significantly extend its wearable life.

Question 10

Will the hair shed?

Accepted Answer

Some shedding is normal with human hair extensions, particularly after cutting wefts, manipulating lace, brushing, washing, or styling. Excessive manipulation, improper detangling, chemical processing, or damage to the wefts may increase shedding.

Question 11

Will the hair tangle?

Accepted Answer

Quality human hair should remain manageable with proper care, but all hair can experience tangling, particularly at the nape or after extended wear.Regular detangling, conditioning, proper nighttime care, and using appropriate hair products can help maintain softness and manageability.

Question 12

What products should I use on my Magnolia hair?

Accepted Answer

We recommend lightweight, moisturizing products specifically formulated for human hair extensions and wigs. Avoid excessive oils, heavy products, and product buildup, as these can weigh the hair down and affect its natural movement.

Question 13

Can I swim or exercise while wearing my hair?

Accepted Answer

Yes, but chlorine, salt water, perspiration, and frequent moisture can affect human hair extensions and wigs. We recommend protecting the hair whenever possible and cleansing and conditioning it appropriately afterward.

Question 14

Do you offer consultations?

Accepted Answer

Because The Magnolia Hair Company operates as a hair retailer rather than a salon, we do not offer styling, installation, or customization consultations.We are happy to assist with questions regarding our products, including available textures, lengths, lace options, wig specifications, and general product information. For installation, coloring, customization, or determining the best style for your individual needs, please consult your licensed hairstylist.

Question 15

Can you recommend a hairstylist to install my hair?

Accepted Answer

Customers are welcome to use the licensed hairstylist or wig professional of their choice. The Magnolia Hair Company does not guarantee or assume responsibility for services performed by independent hairstylists, wig professionals, or other third parties.

Question 16

Can I return or exchange hair?

Accepted Answer

For sanitary and quality-control purposes, hair that has been worn, installed, washed, colored, cut, chemically altered, brushed excessively, had its wefts altered, or otherwise changed from its original condition cannot be returned or exchanged.Eligible unused merchandise must meet the requirements outlined in our official Return & Exchange Policy.

Question 17

What should I do before installing or altering my hair?

Accepted Answer

Please thoroughly inspect your order immediately after receiving it and before removing tags, washing, coloring, cutting, customizing, or installing the hair.If you believe you received an incorrect or defective item, please contact The Magnolia Hair Company before altering or installing the product.Once the hair has been installed, colored, cut, chemically processed, or otherwise altered, it may no longer qualify for a return or exchange.

FAQ

Frequently asked questions